During the last month or so I have had something of a dispute with my local doctors. I haven’t even seen one of these doctors recently, which I think might be part of the problem. It all comes from my request for a repeat prescription for eye drops that I have been using every day for around 10 years now.
I have two rare eye disorders. One is genetic, and is called Distichiasis. It basically means I have two rows of eyelashes in both eyes, and one grows on the inside and subsequently scratches and rubs the surface of my eye. The other, not so rare disorder, is called Dry Eye Syndrome. I don’t produce enough natural tears and so my eyes are frequently dry and uncomfortable. With the added scars from my distichiasis I can be left in pain, with a constant sensation of grit in my eye.
Anyway, you may have read on my recent post that I was awaiting eye surgery at the Manchester Royal Eye Hospital. It was cancelled twice, but I finally had it just under two weeks ago and am recovering well. I still need the daily eye drops however. I recently visited the nurse practitioner at my doctors surgery, and she amended my patient notes to advise that I should be allowed to receive the prescription whenever I request it. Previously it had been withheld by the doctor, who wrongly assumed that I had ordered it too soon and did not really need it.
Well, the saga continues. On Monday I phoned my pharmacy to order the prescription, safe in the knowledge that I had dealt with that particular issue and would receive my eye drops later this week with no problems. Oh no! Not a chance! I think there must be an audit or something happening at the surgery. I reckon it might be down to record keeping for the NHS and government reports that are making my doctors unsure about signing off repeat prescriptions. I don’t know, I am only guessing. Like I said, I haven’t actually seen a doctor in a long time, and none of them would recognize me as their patient.
I was planning to collect my prescription on Thursday afternoon. At lunchtime I received yet another telephone call from the receptionists at my doctors’ surgery, requesting clarification on my usage of these eye drops. They aren’t even medicated! They are just expensive and I use them several times a day. They are known as artificial tears. With some amusement, I had to explain to the very apologetic receptionist exactly how I administer the eye drops, and roughly how many minims I use in a day. Those are the miniature containers that hold the drops. The poor woman was bewildered, but we got there in the end.
So, did I receive my prescription on time? All will be revealed!
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